Privacy Policy

Last updated: 2026-09-26

1. Who we are

This Privacy Policy explains how Amy Jewelry collects, uses and protects your personal data when you visit our website or place an order.

Amy Jewelry is an online jewellery retailer operating exclusively online. We work with international fulfilment partners and do not operate a physical retail store.

Company registration details are available on request. You can contact us at info@amy-jewelry.com.

2. Information we collect

When you place an order, we collect the information you provide, such as your name, delivery address, email address, phone number if provided, and order details.

When you browse our website, we automatically receive certain technical information, such as your IP address, browser type, device information and pages visited.

When you contact us, we collect the information you include in your message.

3. How we use your information

We use your personal data to:

  • Process, fulfil and deliver your order
  • Send order confirmations, shipping updates and tracking information
  • Handle returns, refunds and customer service requests
  • Prevent fraud and keep our website secure
  • Meet our legal and accounting obligations
  • Send marketing communications, only where you have given consent

4. Orders and payments

Payments are processed securely by our payment providers, including Shopify Payments. We do not store your full card details. Payment providers process payment information in accordance with their own privacy policies and the Payment Card Industry Data Security Standard (PCI-DSS).

5. Shipping and fulfilment partners

To deliver your order, we share the necessary information, such as your name, delivery address, phone number and order details, with our fulfilment partners and shipping carriers. They use this information only to process and deliver your order.

6. Shopify

Our online store is hosted by Shopify. Your data is processed and stored through Shopify's platform. You can read Shopify's privacy policy at https://www.shopify.com/legal/privacy.

7. Marketing communications

We only send marketing emails or text messages if you have given your consent. You can unsubscribe at any time by using the unsubscribe link in any message, by replying STOP to a text message, or by contacting us.

8. Cookies and analytics

Our website uses cookies that are needed for the store to work, such as keeping items in your shopping cart. With your consent, we may also use analytics and marketing cookies to understand how visitors use our website. You can manage your cookie preferences through the cookie banner on our website or your browser settings.

9. Third-party service providers

We use the following service providers, which may process personal data on our behalf:

  • Shopify: online store platform and payments
  • Meta: advertising pixel and email marketing

10. International data transfers

Some of our service providers and fulfilment partners are located outside the European Economic Area. Where personal data is transferred outside the EEA, we take appropriate measures to protect it, such as standard contractual clauses where required.

11. Data retention

We keep personal data only as long as needed for the purposes described in this policy, including to meet legal, tax and accounting requirements. After that, the data is deleted or anonymised.

12. Your rights

Depending on where you live, you may have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate data
  • Request deletion of your data
  • Object to or restrict certain processing
  • Withdraw your consent at any time
  • Request a copy of your data in a portable format

To exercise these rights, contact us at info@amy-jewelry.com. You also have the right to file a complaint with your local data protection authority.

13. Security

We take reasonable technical and organisational measures to protect your personal data against loss, misuse and unauthorised access. However, no method of transmission over the internet or electronic storage is completely secure.

14. Age

Our website is not intended for children under 16, and we do not knowingly collect personal data from them.

15. Changes to this policy

We may update this Privacy Policy from time to time. The current version is always published on this page, with the date of the latest update.

16. Contact

For questions about this Privacy Policy or your personal data, contact us at info@amy-jewelry.com.