Refund Policy
Please read this policy carefully before placing an order. Nothing in this policy is intended to limit any mandatory consumer rights that apply to your purchase.
Amy Jewelry is an online jewellery retailer operating exclusively online. We work with international fulfilment partners and do not operate a physical retail store.
Cancellations
If you would like to cancel your order, please contact us as soon as possible at info@amy-jewelry.com with your order number and cancellation request. Cancellation is free of charge as long as your order has not yet been processed or dispatched. Orders are normally processed within 1 to 3 business days.
We will make reasonable efforts to cancel an order before processing begins. Once an order has been processed or dispatched, cancellation may no longer be possible. In that case, you can return the item in accordance with the Returns section below.
Returns
You can request a return within 30 days of receiving your order.
Products should be returned unused, undamaged and in their original packaging where possible.
How to Return an Item
Please contact us before sending a return, at info@amy-jewelry.com, and include:
- Your order number
- The reason for the return
- Photos of the product, if it arrived damaged or incorrect
- Your contact details
Once your return request has been reviewed, we will email you the return instructions and the return address. Returns are processed through our international fulfilment network, so the return address may be located outside your country and outside the EU. We will confirm the exact address before you send anything.
Please contact us first rather than sending an item without instructions, so we can make sure your return reaches the correct address and is processed without delay.
Return Shipping Costs
If you are returning an item for a reason that is not our error, for example you changed your mind or ordered the wrong size, the return shipping costs are your responsibility. These costs depend on the carrier and service you choose.
If you received a damaged, defective or incorrect item, please contact us with your order number and photos. We will cover the return shipping costs, where a return is needed, and offer a replacement or a full refund.
Tracking
We strongly recommend using a tracked shipping service for returns. Tracking provides evidence that your return was sent and delivered, which protects both you and us if a parcel is lost or delayed.
Refunds
Once we have received your return, we will email you to confirm whether your refund has been approved. Approved refunds are issued to your original payment method within 14 days of receiving the return. The time it takes for the refund to appear in your account depends on your payment provider or bank.
If you have not received your refund within this period, please contact us at info@amy-jewelry.com.
Fees
We do not charge any fees for processing a refund.
Questions
If you have any questions about returns or refunds, please contact us at info@amy-jewelry.com. Please include your order number so we can assist you quickly.