Terms of Service
Last updated: 2026-09-26
1. About these Terms
These Terms of Service apply to your use of the Amy Jewelry online store and to all purchases made through our website. By placing an order, you agree to these Terms and to the policies referred to on our website, including our Shipping & Delivery Policy, Returns & Refunds Policy and Privacy Policy.
Nothing in these Terms limits any mandatory consumer rights that apply to you under the law of your country of residence.
2. About Amy Jewelry
Amy Jewelry is an online jewellery retailer operating exclusively online. We work with international fulfilment partners and do not operate a physical retail store.
Company registration details are available on request.
3. Use of the website
You must be at least 18 years old, or have permission from a parent or guardian, to place an order.
When using our website, you agree not to:
- Use the website for any unlawful purpose or to encourage unlawful activity
- Provide false or misleading information, or impersonate another person
- Upload or transmit viruses or other malicious code
- Interfere with or bypass the security or normal operation of the website
- Collect personal data of other users, or use automated tools to scrape or copy the website
- Harass, abuse or discriminate against others
We may restrict or end your access to the website if you break these rules.
4. Accuracy of account and order information
You agree to provide current, complete and accurate information when placing an order, including your name, email address and delivery address. You are responsible for making sure your delivery details are correct. If an order cannot be delivered because of incorrect details you provided, please contact us so we can help find a solution.
5. Products
We make reasonable efforts to ensure that product descriptions, images, sizes, colours and material information are accurate. Product information is based on the specifications available to us. Colours may appear slightly different depending on your screen or device.
Some products may be available in limited quantities. We may discontinue a product at any time, but this does not affect orders that have already been accepted.
6. Promotional pricing
Selected products may be offered at no product charge as part of a promotional campaign. Where this applies, you pay only the shipping fee shown at checkout before payment. The total amount payable is always displayed before you complete your order.
Promotions may be changed or ended at any time. This does not affect orders that have already been placed.
7. Orders and contract
The products displayed in our store are not a binding offer. By placing an order, you make an offer to purchase the selected products. You will receive an automated email confirming receipt of your order. The contract is formed when we confirm dispatch of your order.
8. Refusing or limiting orders
We may refuse, limit or cancel an order, for example:
- If a product is unavailable
- If there is a clear error in the product information, price or shipping cost
- If we suspect fraud or unauthorised use of a payment method
- If an order appears to be placed for resale
- To limit quantities per person, household, payment method or delivery address
If we cancel all or part of an order after payment, we will notify you by email and refund the amount paid for the cancelled items in full.
9. Prices, errors and payment
All prices, including shipping costs, are shown at checkout before payment. Payment is processed securely through our payment providers.
Our website may occasionally contain errors in product descriptions, prices, shipping costs or availability. If we discover a clear error, we may correct it. If an error affects an order you have already placed, we will contact you before dispatch and you may choose to continue with the corrected order or cancel it for a full refund.
10. Shipping and delivery
Orders are dispatched from international fulfilment facilities, which may be located outside the European Union. Processing and delivery times are described in our Shipping & Delivery Policy. Tracking information is provided by email once your order has been dispatched.
Depending on your destination, import duties or taxes may apply. Where these are not collected at checkout, they may be charged by the carrier or customs authority on delivery.
11. Cancellations, returns and refunds
Cancellations, returns and refunds are handled in accordance with our Returns & Refunds Policy and applicable consumer law.
12. Warranty
Your statutory rights regarding products that are defective or do not match their description apply in full.
13. Liability
We are responsible for losses you suffer that are a foreseeable result of our breach of these Terms or our failure to use reasonable care. We are not responsible for losses that were not foreseeable. Nothing in these Terms excludes or limits our liability where this is not permitted by law.
14. Events outside our control
We are not responsible for delays or failure to perform caused by events outside our reasonable control, such as carrier disruptions, customs delays, strikes, natural disasters or technical failures. If such an event affects your order, we will inform you as soon as possible. If the delay is significant, you may cancel the order and receive a refund for any items not yet delivered.
15. Reviews, comments and feedback
If you submit reviews, comments or feedback, you agree that they are accurate, lawful and do not violate the rights of others. We may publish, edit for length or clarity, or remove content that is unlawful, offensive, misleading or violates these Terms. We do not publish fake reviews or alter the meaning of genuine reviews.
16. Intellectual property
All content on this website, including text, images, graphics and logos, is owned by or licensed to Amy Jewelry and may not be copied or reused without our permission.
17. Third-party links
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those websites.
18. Personal data
We process personal data in accordance with our Privacy Policy.
19. Complaints
If you have a complaint about an order, product or our service, please contact us at info@amy-jewelry.com with your order number and a description of the issue. We aim to acknowledge complaints within 24 hours and to provide a substantive response within 14 days.
20. Severability
If any part of these Terms is found to be invalid or unenforceable, the remaining parts will continue to apply.
21. Entire agreement
These Terms, together with the policies referred to in them, form the entire agreement between you and us regarding your use of our website and your purchases. If we do not immediately enforce any of our rights under these Terms, this does not mean we have waived them.
22. Changes to these Terms
We may update these Terms from time to time. The version published on this page at the time of your order applies to that order.
23. Governing law
These Terms are governed by the laws of the country in which Amy Jewelry is established. If you are a consumer, you also keep the protection of any mandatory provisions of the law of your country of residence, and you may bring a claim in the courts of your country of residence.
24. Contact
For questions about these Terms, contact us at info@amy-jewelry.com.